Privacy Policy

Information we collect

Depending on how you interact with us, we may collect:

• Your name, phone number, email address and property or service address.
• Details about your plumbing enquiry, requested services and communications with us.
• Information needed to provide services, prepare quotes, arrange appointments and issue invoices.
• Website usage information, such as pages visited, device and browser information, IP address, and how you arrived at our website.

Please avoid sending sensitive personal information unless it is necessary for us to assist you.

How we collect information

We may collect information when you:

• Complete a website form or request a call back.
• Call, email or otherwise contact us.
• Request a quote or use our services.
• Interact with our website, online advertisements or social media pages.

Some website information is collected automatically through cookies and similar technologies.

How we use your information

We use personal information to respond to enquiries, provide quotes and services, arrange appointments, manage customer relationships, maintain business records and improve our website and marketing.

We may also use it to understand how people find and interact with our business, measure advertising performance, and meet legal and business obligations.

Customer relationship management

We use a customer relationship management system (CRM) to manage enquiries, customer details and communications. Information submitted through our forms may be stored in the CRM and accessed by authorised people who need it to respond to enquiries or manage our services.

Website analytics and advertising

We may use the following services to understand website activity and measure or improve our advertising:

• Google Analytics helps us understand website visits and interactions.
• Microsoft Clarity helps us understand how visitors use our website, including through aggregated heatmaps and session recordings. Clarity may collect information about clicks, scrolling, device and browser details.
• Google Ads helps us measure advertising performance, including enquiries and calls associated with ads, and may be used to reach relevant audiences.
• Meta advertising tools, such as the Meta Pixel where installed, may help us measure advertising activity and reach relevant audiences on Facebook and Instagram.

These services may use cookies or similar technologies and collect or receive information about your device, browser and interactions with our website. Their providers may process information under their own privacy policies:

• Google Privacy Policy
• Microsoft Privacy Statement
• Meta Privacy Policy

You can manage cookies through your browser settings. You can also review advertising preferences through Google My Ad Centre and your Meta account settings. Disabling cookies may affect some website features.

Sharing information

We may share information with service providers who help us operate our business, including our CRM provider, website and technology providers, professional advisers and contractors involved in providing services.

We may also share information where required or authorised by law. Advertising and analytics providers may receive website interaction information as described above.

Overseas processing

Some of our technology and service providers may store or process information outside Australia. The location depends on the provider and the service used.

Storage and security

We take reasonable steps to protect personal information from misuse, loss and unauthorised access, modification or disclosure. Access is limited to people and service providers who need it for business purposes.

No method of electronic storage or transmission is completely secure. We retain information for as long as reasonably needed for our business purposes or to meet legal obligations.

Access and corrections

You can contact us to request access to personal information we hold about you or ask us to correct it. We may need to verify your identity before responding. We will consider and respond to your request within a reasonable time.

Marketing communications

If you receive marketing communications from us, you can ask us to stop by using the unsubscribe option where available or by contacting us directly. We may still contact you about an existing enquiry or service.

Complaints

If you have a privacy concern or complaint, please contact us using the details below. We will review your complaint and respond within a reasonable time.

You may also contact the Office of the Australian Information Commissioner about your concern.

Changes to this policy

We may update this policy as our business or information practices change. The current version will be available on our website.

Getting in touch

For questions about your enquiry or this policy, call 0457 185 660 or email info@pattersonplumbingservices.com.au.